Privacy policy

This Privacy Policy describes how Divara (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from divara.in (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms of service, and protect the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Contact details: name, address, phone number, and email.
Order information: name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information: username, password, security questions, and other information used for account security purposes.
Customer support information: details included in communications with us through the Services.

Some features may require you to provide certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.

How We Use Your Personal Information

Providing Products and Services: To process payments, fulfill orders, send notifications related to accounts or purchases, manage accounts, arrange shipping, facilitate returns/exchanges, and other account-related functionalities.
Marketing and Advertising: To send marketing or promotional communications via email, text, or postal mail, and to show advertisements on our Site and other websites.
Security and Fraud Prevention: To detect, investigate, or act on potential fraudulent, illegal, or malicious activity.
Communicating with You and Service Improvement: To provide customer support and improve our Services.

Cookies

We use cookies to improve the Site, track user interactions, and remember preferences. Blocking cookies may affect Site functionality. For more information about cookies, see: Shopify Cookies.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment, legitimate purposes, or legal reasons. This may include:

Vendors or service providers (e.g., payment processing, shipping, IT services, analytics).
Business and marketing partners to provide services and advertise in accordance with their own privacy notices.
Affiliates within our corporate group to manage business operations.
Legal authorities, mergers, or bankruptcy proceedings to comply with laws or protect our rights.

We do not use or disclose sensitive personal information without your consent or for inferring characteristics about you.

Third-Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for the privacy or security practices of these sites.

Children's Data

The Services are not intended for children. We do not knowingly collect information from individuals under 16. If you are a parent or guardian, you may request deletion of your child’s information by contacting us.

Security and Retention of Your Information

We implement reasonable security measures, but no system is completely secure. Personal information is retained according to legal and business needs.

Your Rights

Depending on your location, you may have rights to: access, delete, correct, or transfer personal information, restrict processing, withdraw consent, manage communications, and appeal decisions.

You may exercise these rights by contacting us (details below). We may require identity verification before processing requests.

Complaints

If you have complaints about our privacy practices, contact us using the details below. You may also appeal or contact your local data protection authority.

International Users

Your personal information may be stored, transferred, or processed outside your country. We rely on recognized transfer mechanisms, such as Standard Contractual Clauses, for compliance.

Contact Us

For any questions about this Privacy Policy or your personal information, contact:

M/S Divara by Diya
Thelliyil, Ram Temple Lane
Sea View Ward, Alappuzha 688012
Phone: 7592968516
Email: divarabydiya1@gmail.com